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Our Terms, Your Account Rights

The legal terms on this page govern how your 5777but account works — from how we handle your wallet activity through bKash, Nagad, and Rocket, to how we manage account data and resolve disputes.

Account ConditionsWallet PolicyEligible RegionsData HandlingDispute Process
5777but Our Terms, Your Account Rights
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account data and wallet activity are handled under a defined retention and security policy. We collect only what is necessary to operate your account, verify wallet transactions, and meet our obligations under applicable law. Here is how each area works in practice.

Data Retention

We retain account and transaction records for the period required by applicable law. Once that period lapses, records are deleted or anonymised. You may request a copy of your data at any time through the Help Centre.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the platform is used. You can manage cookie preferences from the settings panel on your account page.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you notice unrecognised activity, use the account lock option in settings or contact support immediately to freeze access.

Requesting Changes

To update your registered details, correct account information, or request deletion of your data, submit a request via email support with your account ID. We process verified requests within the timeframe set by applicable law.

LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about how our legal terms apply to your account, or need to submit a formal request regarding your data or wallet activity, our support team handles policy queries through the channels below. We aim to respond to formal legal and account requests within a reasonable timeframe.

Team online

Live Chat

Open the chat widget from any page on 5777but to reach our support team directly. Policy and account queries are handled in the same queue as general account help.

Email Support

Send formal requests — including data access, account closure, or dispute submissions — to our support email. Include your registered account details so we can locate your record.

Account Help Centre

Log in to your account and navigate to the Help section for self-service policy documents, wallet transaction records, and step-by-step account management options.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms, data practices, and account rights work. If your question is not covered here, reach out through live chat or email support.

Yes. Opening an account and using the platform constitutes acceptance of the current terms. We recommend reading them before registering, as they govern all wallet activity including bKash, Nagad, and Rocket transactions.

Availability depends on your local law and whether your region is eligible. We do not confirm legality for specific locations — you are responsible for checking whether access is lawful where you are.

Yes. Submit a data access request via email support with your account ID. We will provide a summary of the personal data we hold and the transaction records associated with your account.

If your account is closed — whether by you or due to eligibility changes — any remaining balance is returned through your registered payment method: bKash, Nagad, or Rocket, following our standard verification process.

We post the updated terms here and send a notification to your registered account. The effective date is shown at the top of the page. You may close your account before that date if you do not accept the changes.

Submit your dispute via email support, including your account ID, the transaction reference, and a description of the issue. Our team reviews formal disputes and responds within a reasonable timeframe under our policy.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.